Patient Center »Your First Visit »Schedule an Appointment

Fox Chase Cancer Center accepts both self- and physician-referred patients.

How do I request a new patient appointment?

If this is your first time at Fox Chase Cancer Center, you can request an appointment online.

• Submit your contact, insurance, and medical history information over a secure connection.
• A New Patient representative will then call you and provide a fax number for sending your medical records.
• The New Patient representative will review your information and call you to complete the scheduling process.
  

If your computer access is limited, our New Patient Office also accepts telephone calls Monday through Friday from 8:45 a.m. to 5 p.m. (You can leave a message on voicemail at any time.) Call 215-728-2570.

Beginning Your Fox Chase Journey:

The first step is to collect your basic information. Please be prepared to supply the following information when you request a new patient appointment:

• Your name, address, telephone number and Social Security number
• Diagnosis and date of diagnosis
• How you received your diagnosis (i.e. CT scan, biopsy, etc.) and at what hospital or facility
• Name and contact information for your referring physician and/or primary-care physician (if you would like Fox Chase to send reports to your physician[s])

Once you have provided us your basic demographic information, insurance information, and medical history, our physicians will review your medical records.  This clinical assessment will ensure that your first scheduled visit is with the appropriate Fox Chase physician who can assist you with your clinical care needs. A New Patient representative will then call you to help schedule your first appointment for a consultation as quickly as possible.

Faxing Your Medical Reports

During this first call, the new patient representative will ask you to fax copies of your written medical reports, which indicate your diagnosis. The Fox Chase representative will give you the phone numbers for the departments you need to call at the hospitals that have these reports.

Collecting Your Medical Records

In addition, you will be asked to collect all medical records pertaining to your case, such as radiology films (on CD in DICOM format) and pathology glass slides, to bring with you on your first visit to Fox Chase. Do NOT mail these records unless otherwise instructed. The new patient representative will explain what you need and how to obtain these records from other institutions.

Scheduling Your Appointment

After we receive the faxed copies of your medical reports and our physicians review them, the New Patient Office will call you. The New Patient representative will match you with the most appropriate Fox Chase physician and help you schedule your first appointment as quickly as possible.

At this time, you will be asked for your insurance information, including the name of your insurance company, group number, ID number and for those with an HMO, your physician provider number. (If you have already submitted this information online, it will be reviewed for accuracy.)

Shortly after this call, you will receive in the mail Fox Chase Cancer Center's Patient Guide to Services, a complete packet of new patient information.

Pre-Registration: Insurance and Referrals

After your scheduling call from the New Patient representative, a Patient-Access staff member will contact you to verify your insurance information and discuss referrals, pre-certification, co-payments and financial counseling issues with you.

Confirming and Preparing for Your Visit

About 72 hours before your first visit, you will receive a confirmation call reminding you of your appointment. In addition, you will receive a call from the Fox Chase resource nurse providing care in your disease-specific clinic. The nurse will do a brief assessment of your care-plan needs in preparation for your first visit.

Calling for Help

Please call the new patient office at 215-728-2570 if you have any questions before your first appointment, if you need to update your pre-registration information or if you need to change your new patient appointment.